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Shipping & Returns

Shipping Policy

Processing Time:  
Upon placing an order, it typically takes 2-5 business days for products to be produced. This is separate from the shipping time.

Shipping Duration:  
- USA: 3-4 business days after fulfillment.
- Canada: 6-10 business days after fulfillment.
- Worldwide: 8-14 business days after fulfillment.

*Please note: These are general estimates, and actual delivery times may vary.

Shipping Costs:
Shipping costs are calculated at checkout based on the weight of your order and your destination, with fixed rate. 

Once your order is dispatched, you'll receive a tracking number via email, allowing you to monitor your package's journey.


Returns Policy

Satisfaction Guaranteed:  
At IOTANARY, we strive for 100% customer satisfaction. If you're not completely satisfied with your purchase, we're here to help.

- If you receive a faulty item or there's an issue with your order, please contact us within 4 weeks of receiving your order.
- Items must be returned in their original condition: unworn, unwashed, and with all original tags attached.
- Once we receive the returned item and confirm its condition, we'll process your refund or exchange.

- If you need to exchange an item for a different size or color, please contact our customer service team. You'll be responsible for return shipping costs, but we'll ship your replacement item free of charge.

Non-returnable Items:
Customized or personalized items are made uniquely for you and cannot be returned unless they arrive damaged or defective.

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.


Contact Us:  
For any questions or concerns related to shipping and returns, please reach out to our dedicated customer care team at (

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